Experienced and Professional

Our Suspension Love program makes it easier than ever to get your fork, rear shock, and dropper post serviced. We sell mountain bikes and suspension all over the country, and we want to offer quality follow-up service for all of our customers, local and nation wide. Our expert techs draw from decades of combined experience working with mountain bike suspension, so rest assured, your product is in good hands.

Our services explained

Fork

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Rear Shock

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Dropper Post

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Select an option to view the service(s) your fork requires.

50 riding hours

75-100 riding hours

200+ riding hours

Lower Service

Recommended Service Interval:
Every 50 hours of ride time.

Service Procedure:

  • Remove fork lowers
  • Thorough cleaning of all internal and external surfaces
  • Inspect bushing surfaces for damage and wear
  • Inspect stanchions for damage and wear
  • Install new wiper seals, foam rings (or oil seals if applicable), and travel indicator ring
  • Install new oil per factory specifications
  • Install new crush washers on lower nuts/bolts
  • Torque lower nuts/bolts to factory specifications

Air Spring Service

Recommended Service Interval:
Every 50 hours of ride time.

Service Procedure:

  • Lower Service including...
  • Removal of air shaft and top cap
  • Thorough cleaning and inspection of stanchion tubes
  • Remove and replace seals on air shaft
  • Install air shaft with new grease/oil according to factory specifications

Damper Bleed

*Only applicable to closed damper systems

Recommended Service Interval:
Every 75 - 100 hours of ride time, or as necessary.

Service Procedure:

  • Lower Service
  • Remove damper from CSU
  • Clean and inspect all surfaces of damper body
  • Inspect functionality of damper adjustments
  • Drain existing fluid
  • Fill with factory recommended fluid and bleed
  • Inspect functionality of damper adjustments
  • Install damper back into CSU

Damper Overhaul

Recommended Service Interval:
Every 200 hours of ride time, or as necessary.

Service Procedure:

  • Lower Service
  • Remove damper from CSU
  • Clean and inspect all surfaces of damper body
  • Inspect functionality of damper adjustments
  • Drain existing fluid
  • Completely disassemble damper
  • Install all new seals
  • Reassemble damper and torque applicable components to factory specifications
  • Fill with factory recommended fluid and bleed
  • Inspect functionality of damper adjustments
  • Install damper back into CSU

Complete Overhaul

Recommended Service Interval:
Every 200 hours of ride time, or as necessary.

Service Procedure:

  • Lower Service
  • Air Spring Service
  • Damper Overhaul
Select an option to view the service(s) your shock requires.

50 riding hours
Only applicable to air-sprung shocks

200+ riding hours
Applicable to air and coil-sprung shocks

Air Can Service

Recommended Service Interval:
Every 50 hours of ride time, or as necessary.

Service Procedure:

  • Check and record air pressure, rebound settings, compression settings
  • Cycle and inspect functionality of shock and adjustment knobs
  • Thoroughly clean and inspect shock for wear and damage
  • Remove air can from shock
  • Clean and inspect all surfaces for damage and wear
  • Remove and replace all applicable seals and bumpers
  • Fill with new fluid or grease according to factory specifications and reassemble
  • Reset to customer's air pressure, rebound, and compression settings
  • Submerge shock in water to ensure there are no leaks
  • Cycle and inspect functionality of shock and adjustments

Complete Overhaul

Recommended Service Interval:
Every 200 hours of ride time, or as necessary.

Service Procedure:

  • Air can service (if applicable) plus the following…
  • Completely disassemble damper
  • Clean and inspect all surfaces for damage and wear
  • Install all new seals
  • Reassemble shock and torque applicable components to factory specifications
  • Fill with factory recommended fluid and bleed
  • Cycle and inspect functionality of shock and adjustments
Some dropper post brands like KS and OneUp require a slightly different service procedure, whereas the internal cartridge is replaced instead of rebuilt.

Complete Overhaul

Recommended Service Interval:
Every 200 hours of ride time, or as necessary.

Service Procedure:

  • Inspect functionality of dropper post
  • Clean and inspect post for damage or wear
  • Completely disassemble post
  • Clean and inspect internal components for damage or wear
  • Install new seals, glide rings, keys, wipers, and other components as applicable to brand
  • Fill with grease and/or oil according to factory specifications
  • Reassemble post, torquing applicable components to factory specifications
  • Cycle and inspect functionality of post and adjustments

Ready to get started? It's an easy 3-step process!

Submit your service form. Our suspension tech team will reply to you within one business day with a final estimated service cost quote.

Upon your approval, we will email an invoice to you including shipping costs both ways.

Pay the invoice and we will email you a shipping label. Carefully pack your item(s), and send them our way.