We want to insure a positive experience at Fanatik Bike Co. You may find answers to common questions, as well as all of our policies on this page. Feel free to contact us if you have any questions or concerns.

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.




You may place an order on our website 24 hours/day 7 days/week. Phone orders are accepted during business hours - simply call 844-326-2845 and we'll get you set.
You may check the status of your order any time by logging into your account on our website, and clicking the Orders link from your account page. If your order has shipped, you will find the tracking information there.
Act quick! We pack and ship orders the same day, so please contact quickly if you need to cancel an order. Call us at 844-326-2845.
We accept several methods of payment including Visa, Mastercard, Paypal, and wire transfer. Please contact us for wire transfer details.
Yes, we offer financing on any purchase through Affirm from 10% APR. Simply select "Pay with Affirm" at checkout to start the qualification process.
To learn more, please visit our Affirm information page.
If your order is purchased, shipped, and/or picked up in Washington state, you will need to pay 8.7% sales tax. Any order shipped out of Washington state is exempt from any sales tax.
Your credit card and/or PayPal account will be authorized for the total amount of purchase at the time of your order. However, your credit card/PayPal account will not actually be charged until the order has shipped to you.

We have several credit card scanning filters in place for security reasons. If your order is declined, there could be a couple of reasons:

Your billing address is not up-to-date, and/or does not exactly match what you have specified in your order.

You are using an international credit card that does not support AVS (address verification). In this case, we recommend using an alternative payment method such as PayPal or wire transfer. Please contact us for further details.

If you're still having problems placing an order, please contact us - 844-326-2845

Backorders: Any item that is available, but not currently in stock on our website will display as “Backorder”. When you order a backordered product, we will contact you right away with more information as well as an ETA on the product. Your credit card and/or Paypal account will be authorized and charged for the total amount of purchase at the time of your order. If you decide to cancel your backorder at any time, just contact us and we'll refund your payment in full.

Preorders: Occasionally we offer preorders on upcoming product that we anticipate high demand. A preorder essentially insures that you will be among the first to get a hot new product. When you order an item with stock status displaying “Preorder”, your credit card and/or Paypal account will be authorized and charged for the total amount of purchase at the time of your order. If you decide to cancel your preorder at any time, just contact us and we'll refund your payment in full.

Yes, we can hold an order for up to 15 days after the time of purchase. Please contact us within 30 minutes of placing your order to ensure we put a hold on it in time.



Most orders $50 or more ship for free within the lower 48 United States. The shipping carrier used will be determined at our discretion when the free shipping method is selected..

Orders containing sale/closeout products, oversized products such as wheels/frames/bikes do not qualify for free shipping.

Orders going to Canada, Hawaii, and/or international locations do not qualify for free shipping.

We make it our mission to get your order shipped out same-day.

To insure your order is shipped out same-day, please place your order no later than 1:30PM PST.

Certain items including complete and/or custom bikes and custom wheelsets generally require a 2 - 3 business day lead time before shipping. Any products that are backordered or preordered will not ship until they are back in stock.

Shipping rates vary depending on product(s) ordered, your location, and the size/weight of the product. To view shipping rates/options, simply add the desired products to your cart and you can view available shipping methods and costs from the cart.

We ship via FedEx, USPS, and UPS domestically and worldwide. For international small packages, we recommend USPS, and for larger packages we recommend FedEx or UPS.

If your order is valued $150 or more, the package will require a signature upon delivery. This is a non-negotiable policy, so please be sure you will be available at your shipping location to sign for the package.
For security, we cannot change the shipping address after an order has been placed. If you need to change a shipping address, please contact us, and we can cancel your order so you can then re-place the order with the correct shipping address. Likewise, the delivery address cannot be changed after the order has been shipped.
Yes, we ship worldwide to most countries. Currently we do not ship to Russia or Greece due to restrictive import/customs laws.

We are required to follow our brand's policies on shipping. Currently we cannot ship the following brands outside the United States:

Ibis - Devinci (some exemptions apply, please contact us regarding your exact location) - Evil - Fox Racing Shox - ENVE

Yes, you are responsible for any import duties/taxes incurred at customs. We get lots of requests from customers asking us to reduce the declared value of their package. Please don't ask, we cannot do this because it's illegal. Your package must be declared at the full value paid at the time of the order.

Additionally, we cannot offer any support determining how much duties/taxes will cost. You will need to contact your government customs office to get this information.

Yes, you may pick up an order in store! To do so, please place your order online and select In-Store Pickup as your shipping option. On the Shipping Address page, please enter our address as follows:

Fanatik Bike Co.
1812 N. State St.
Bellingham, WA 98225

Returns & Warranties


Ordering online doesn't always go as planned. We've got you covered with our 90-day return policy. If you're not satisfied with the product, or if you just changed your mind, we'll happily refund your money, or offer you store credit if you prefer. We can also exchange your product if you accidentally ordered the wrong size, color, model, etc.

All full priced apparel and protection items are eligible for FREE return shipping within the USA. This gives you peace of mind when ordering products that may not fit right.

Please note, the product must be in new condition with all original packaging. 

The only exceptions to our return policy are custom bikes and custom wheelsets - since these items are specially built to your specifications, we are not able to offer a refund or credit. Of course, if one of these custom products was damaged in shipping, please contact us right away and we'll sort you out.

Our return policy only applies to customers legitimately purchasing products. Any products ordered fraudulently are exempt completely from our return policy.

To get started with a return, head over to our returns page and enter your email and order number. The order number must have a # before the numbers.
Nothing is more exciting than cracking open a box with your brand new bike inside and nothing is worse than throwing a leg over it and realizing you ordered the wrong size. As long as the bike hasn't been ridden on a trail and appears in new condition, we will return the bike or frame and exchange it for the correct size. We highly recommend that you perform a "driveway test" before taking the bike to the trail. We cannot return a bike or frame that shows any signs of wear and tear from riding.
Fanatik Bike Co. only sells new product. If any part of your order appears damaged or used, you may refuse the shipment upon delivery. If you are not home when the package is delivered, contact us to receive a call-tag for the damaged goods.
We uphold all manufacturer warranties on the products we sell. If you've purchased a product from us that has failed please contact us and we will do our best to get the product replaced and/or fixed for you. You may submit a warranty claim here.

Pricing & Inquiries


We strive to uphold the value of our brands while keeping prices as low as possible. Find a product cheaper somewhere else? Feel free to contact us with a pricematch request and we'll either match it or respectfully decline. We will only consider a pricematch if the following conditions are true:

A website link is provided to the product you are wishing to price match with the lower price visible

A forwarded email is provided including the retailer and quoted price

The product matches exactly what we offer (make/model/year/etc)

The product is in stock and ready to ship from the competing retailer

We do not offer retroactive pricematching. For example, if you find the product cheaper elsewhere after you've already purchased it from us, we will not offer a refund for the difference in prices.

Yes. If we lower the price of a product that you purchased from us we will happily offer Fanatik store credit for the difference in price as long as the request is made within 30 days of the purchase date. This policy only applies if we currently have the exact model/size/color of the original product in stock.
Occasionally there are pricing errors on our website. We apologize for any confusion or inconvenience this may cause. If a price on our website seems too good to be true, it likely is. Please contact us before placing your order for that product. Likewise, if a product seems abnormally high in price, please let us know so we can fix it! Give us a call at 844-326-2845. If you place an order containing a product that is mispriced, Fanatik reserves the right to cancel the order. Placing your order with a mispriced item does not create a contract, nor does it legally bind us to sell the product at that price. We will contact you right away to notify you of the pricing error, and we will either revise the order to the right price pending your approval, or we will cancel the order and refund your money immediately.
Maybe we didn't drink enough coffee before developing that product page. We try to be robots, but at the end of the day, we are only human! If you find misinformation on our website, please please PLEASE let us know! You never know, we might toss a sweet little gift on your next order...Give us a call at 844-326-2845.
Fanatik Bike Co. enthusiastically supports organizations that are dedicated to improving the health and well being of our community. If you would like to be considered for a donation, fill out the form on our donation request page and we'll get back to you as soon as possible.

Information Security & Your Privacy


Absolutely! We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. For additional security we do not store or allow for “saved” credit card data on our website.

We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance. The following types of information may be collected at this website (if you volunteer it):

Your e-mail address

Your first and last name

Your street address, city, state and zip code

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If you decide you no longer wish to receive such messages you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.