We want to insure a positive experience at Fanatik Bike Co. You may find answers to common questions, as well as all of our policies on this page. Feel free to contact us if you have any questions or concerns.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.
To learn more, please visit our Affirm information page.
We have several credit card scanning filters in place for security reasons. If your order is declined, there could be a couple of reasons:
Your billing address is not up-to-date, and/or does not exactly match what you have specified in your order.
You are using an international credit card that does not support AVS (address verification). In this case, we recommend using an alternative payment method such as PayPal or wire transfer. Please contact us for further details.
If you're still having problems placing an order, please contact us - 844-326-2845
Backorders: Any item that is available, but not currently in stock on our website will display as “Backorder”. When you order a backordered product, we will contact you right away with more information as well as an ETA on the product. Your credit card and/or Paypal account will be authorized for the total amount of purchase at the time of your order. However, your credit card/Paypal account will not actually be charged until the order has shipped to you.
Preorders: Occasionally we offer preorders on upcoming product that we anticipate high demand. A preorder essentially insures that you will be among the first to get a hot new product. When you order an item with stock status displaying “Preorder”, your credit card and/or Paypal account will be authorized for the total amount of purchase at the time of your order. However, your credit card/Paypal account will not be charged until the order has shipped to you.
Most orders $50 or more ship for free within the lower 48 United States. Our free shipping method will either be FedEx Ground or USPS First Class/Priority depending on your location.
Orders containing sale/closeout products, oversized products such as wheels/frames/bikes do not qualify for free shipping.
Orders going to Canada, Hawaii, and/or international locations do not qualify for free shipping.
We make it our mission to get your order shipped out same-day.
To insure your order is shipped out same-day, please place your order no later than 2:30PM PST for ground shipments, and 12:00PM for Next Day and 2nd Day shipments
Certain items including complete and/or custom bikes and custom wheelsets generally require a 48 hour lead time before shipping. Any products that are backordered will not ship until they are back in stock.
We ship via FedEx, USPS, and UPS domestically and worldwide. For international small packages, we recommend USPS, and for larger packages we recommend FedEx or UPS.
We are required to follow our brand's policies on shipping. Currently we cannot ship the following brands outside the United States:
Ibis - Intense - Devinci (some exemptions apply, please contact us regarding your exact location) - Evil - Fox Racing Shox - ENVE
Yes, you are responsible for any import duties/taxes incurred at customs. We get lots of requests from customers asking us to reduce the declared value of their package. Please don't ask, we cannot do this because it's ILLEGAL. Your package must be declared at the full value paid at the time of the order.
Additionally, we cannot offer any support determining how much duties/taxes will cost. You will need to contact your government customs office to get this information.
We offer two methods for shipping complete bikes:
Yes, you may pick up an order in store! To do so, please place your order online and select In-Store Pickup as your shipping option. On the Shipping Address page, please enter our address as follows:
Fanatik Bike Co.
1812 N. State St.
Bellingham, WA 98225
Please note, the product must be in new condition with all original packaging.
The only exceptions to our return policy are custom bikes and custom wheelsets - since these items are specially built to your specifications, we are not able to offer a refund or credit. Of course, if one of these custom products was damaged in shipping, please contact us right away and we'll sort you out.
To get started with a return, head over to our returns page and enter your email and order number. The order number must have a # before the numbers.
We strive to uphold the value of our brands while keeping prices as low as possible. Find a product cheaper somewhere else? Feel free to contact us with a pricematch request and we'll either match it or respectfully decline. We will only consider a pricematch if the following conditions are true:
A website link is provided to the product you are wishing to price match with the lower price visible
A forwarded email is provided including the retailer and quoted price
The product matches exactly what we offer (make/model/year/etc)
We do not offer retroactive pricematching. For example, if you find the product cheaper elsewhere after you've already purchased it from us, we will not offer a refund for the difference in prices.
We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance. The following types of information may be collected at this website (if you volunteer it):
Your e-mail address
Your first and last name
Your street address, city, state and zip code
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If you decide you no longer wish to receive such messages you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.